In this workshop, experts from Consumer Reports, Consumers International, and Mozilla discussed algorithmic biases that lurk in dating apps and other consumer-facing programs. Whether it’s a dating app or a social media app, algorithmic flaws are popping up and altering our interactions online. We discussed how algorithms, and general privacy issues, impact our experience in these apps, as well as actions you can take to urge companies to increase algorithmic transparency.
In a global investigation by Consumers International and Mozilla, 97% of people surveyed registered some level of concern about personalized pricing, with a lack of transparency and potential for unfairness identified as greatest risks. A case study of global dating app Tinder suggested that consumers have reason to be concerned, with some users unknowingly charged up to five times more for the same service.