Use your power as a Frontier customer to tell the company that charging monthly rental fees for equipment people don’t have or use is unacceptable. The company charges a $10 monthly rental fee for routers, even when customers buy and use their own.
Let us know after you called how your conversation went, and if you got monthly router charges removed from your bill. We know it’s no fun to call customer service, but if Frontier doesn’t hear from you, it will keep up with its sneaky fees.
Here are suggested talking points, but feel free to say whatever is on your mind!
For Frontier customers who use their own modem, get out your bill and confirm you are being charged the fee: ‘I bought my own modem so that I wouldn’t have to pay for this sneaky fee. Why are you charging me this fee? What are you going to do to keep me as a customer?’
Use your power as a Frontier customer to tell the company that charging monthly rental fees for equipment people don’t have or use is unacceptable. The company charges a $10 monthly rental fee for routers, even when customers buy and use their own.
Let us know after you called how your conversation went, and if you got monthly router charges removed from your bill. We know it’s no fun to call customer service, but if Frontier doesn’t hear from you, it will keep up with its sneaky fees.
Here are suggested talking points, but feel free to say whatever is on your mind!
For Frontier customers who use their own modem, get out your bill and confirm you are being charged the fee: ‘I bought my own modem so that I wouldn’t have to pay for this sneaky fee. Why are you charging me this fee? What are you going to do to keep me as a customer?’